What a Design Researcher Can Teach You About the Art of Effective Listening

An interview with Ximena Vengoechea, author of ‘Listen Like You Mean It’

Jake Knapp
8 min readApr 7, 2021

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Not long ago, I received an advance copy of a new book called Listen Like You Mean It. I quickly judged it by its cover (intriguing, fun), flipped through a few random pages (amazing illustrations, witty writing), then decided to actually read it. It was great, and also not what I expected.

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Jake Knapp

Writer, designer, person. Author of SPRINT and MAKE TIME. Co-founder of character.vc. More at jakeknapp.com.